Shipping policy

SHIPPING POLICY

Confidance Beauty

Last Updated: 30 August 2026

At Confidence Beauty, we want your shopping experience to be simple, reliable and stress-free. This Shipping Policy explains how we process, dispatch and deliver your orders.

1. Where We Deliver

We currently deliver orders within South Africa.

We aim to expand our delivery options to other countries in the future.

2. Order Processing

Orders are processed after successful payment has been received.

  • Orders are generally processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotions, sales, holidays or periods of unusually high demand, processing may take longer.

  • You will receive an order confirmation once your payment has been successfully processed.

3. Delivery Times

   local-stock items may arrive within 3–5 working days, while international-stock items may arrive within 7–18 working days.

4. Shipping Costs

 At confidence beauty, we offer guaranteed free shipping  

5. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing your tracking information.

You can use the tracking information provided to monitor the progress of your delivery.

If you have not received tracking information within a reasonable period after your order has been processed, please contact our customer support team.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check your:

  • Full name

  • Contact number

  • Street address

  • Suburb

  • City/Town

  • Province

  • Postal code

Confidance Beauty cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

7. Failed Delivery Attempts

Our courier partners may attempt to contact you or deliver your parcel more than once.

If delivery cannot be completed because nobody is available, the address is incorrect or the customer cannot be contacted, the parcel may be returned to us.

Additional delivery charges may apply if the parcel needs to be sent again.

8. Damaged Packages

Please inspect your package when it arrives.

If your parcel appears seriously damaged, tampered with or opened, please take photographs of the package and contact us as soon as possible.

Where appropriate, we may request:

  • Photographs of the packaging

  • Photographs of the damaged product

  • Your order number

  • A description of the problem

This information helps us investigate the issue with our courier partner.

9. Missing or Lost Orders

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We will work with the relevant courier service to investigate the delivery.

Please allow reasonable time for the investigation before a replacement or other resolution can be provided.

10. Public Holidays and Peak Periods

Delivery times may be longer during:

  • Public holidays

  • Black Friday

  • Christmas and New Year periods

  • Major promotional campaigns

  • Courier peak periods

We recommend placing orders early during these periods to avoid potential delays.

11. Products With Special Handling

Certain beauty products may have specific storage or handling requirements.

We take reasonable care when packaging products for delivery. However, customers should follow any storage, usage and safety instructions supplied with the product.

12. Change of Address

If you need to change your delivery address after placing an order, contact us as soon as possible.

We will attempt to update the address before your order is dispatched. Once an order has been handed to the courier, we may not be able to change the delivery address.

13. Contact Us

If you have questions about your delivery, please contact Confidence Beauty Customer Support.

Email: [Pakisophaka@gmail.com]
Phone/WhatsApp: [+27 832240866]
Business Hours: [8:00AM - 7:00PM UCT MON-FRI]

When contacting us about an order, please provide your order number so that we can assist you more quickly.

Our Commitment

At Confidence Beauty, our goal is to ensure that your products arrive safely and as quickly as reasonably possible.

Thank you for choosing Confidence Beauty — Confidence Starts with You.